Shipping policy

Shipping Policy

Processing Time
Orders are processed within 3 business days (excluding weekends and holidays) after payment confirmation. You'll receive a confirmation email once your order ships.

Shipping Destinations
We currently ship to the United States

Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor its progress.

Shipping Delays
Matcha Provisions Co. is not responsible for delays caused by the shipping carrier, customs, weather, or other events beyond our control. If your order is significantly delayed, please contact us at MatchaProvisions@Gmail.com.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 3 days of the delivery date at MatchaProvisions@Gmail.com, and we'll work with you to resolve the issue.

Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.